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Focus on HMOs: Do you need a hybrid valuation and why you want a specialist lender | Baya financial on Case Study: Valuations on HMO’s

Where the complaint is initially made verbally, you will be requested to send a written summary of your complaint to a Jackie Houguez-Simmons at jhs@bayafinancial.co.uk. Once the written summary is received, we will, under normal circumstances, respond to you in writing within 7 days to set out our understanding of the circumstances leading to your complaint. You will be invited to make any comments you have in relation to this. Within 21 days of receipt of your written summary, the person dealing with your complaint will write to you, in order to inform you of the outcome of the investigation into your complaint and to let you know what actions have been or will be taken.

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Baya financial Ltd, Registered in England, No. 11227929. Registered office: Studio 520, The Custard Factory, Gibb Street, Birmingham B9 4DP. Baya financial Ltd is authorised and regulated by the Financial Conduct Authority. Baya financial Ltd is entered on the Financial Services Register (www.fca.org.uk/register) under reference 806064. Reproduction of this website in whole or in part without permission is prohibited.

We are an authorised credit broker, not a lender. We work with a panel of lenders whose particulars will be supplied on request. We typically receive commissions that will vary based on the lender, product or other permissible factors. The nature of any commission model will be confirmed to you. ICO Registration Number : ZA329322